Why don’t we just Wolt
Country : Finland
Year of establishment : 2014
Founded in Helsinki in 2014, Wolt connects restaurants, retailers, independent couriers and consumers across 30+ countries. The app manages ordering, payment and logistics, delivering meals, groceries and everyday goods in around 30 minutes thanks to a real-time algorithm. Wolt Market, an urban dark-store network, expands the offering with daily essentials. Partners use data-driven tools to optimize menus, stock and marketing campaigns. The platform offers flexible scheduling, transparent pay and safety features for couriers. Its mission - bringing joy and simplicity to the neighborhood - translates into commitments: carbon neutrality by 2030, more sustainable packaging, inclusive employment programs and support for local merchants.
Local communications enablement to support roll-out across teams and merchant partners through a simple, robust press and partner platform. Framing workshops (architecture, access rules, governance and compliance), then delivery of a versioned pressroom, partner area, invitation management, routed forms, analytics, integrations and a security layer. Enablement via training and documentation, plus an optimisation framework based on usage analytics.
Target user base: about 383 internal and external users; 5 training sessions plus documentation, equating to about 76.6 target users per session. Registered users: 383; monthly active users: 249, corresponding to a 65% adoption rate. Routed forms generate about 30 inbound requests per month with a median handling time of 12 hours. The library records about 598 downloads per month, or about 2.4 downloads per monthly active user; obsolete-content rate is kept to 7%. User satisfaction is 4.3/5 with an NPS of +30, tracked alongside MAU, request volume, processing time, download volume and content freshness.
