We're changing the way the world shops for good
Country : United Kingdom
Year of establishment : 2000
Founded in the UK in 2000, Ocado is a technology group reinventing online grocery commerce. Its Ocado Smart Platform combines automated “grid” warehouses, pick-and-pack robots, predictive software and an electric fleet to deliver profitable, lower-carbon grocery service. Through partnerships with Kroger, Coles, Aeon and Groupe Casino, Ocado provides turnkey fulfillment centers, front-end apps and data solutions. Ocado Retail, a joint venture with Marks & Spencer, serves as a showcase, with 98% customer satisfaction and food waste cut in half. With around 3,000 patents and 20,000 employees, Ocado Intelligent Automation extends this modular robotics to other industries, while the company targets operational net-zero by 2040.
Resource platform to make complex technology understandable through a single point of entry for content, demonstrations and documents, without multiplying channels. Stakeholder workshops and specifications (architecture, access rules, governance and compliance), then modular delivery with useful integrations and reinforced security. Enablement via training and an evolutive maintenance framework, with performance steering based on usage.
Target user base: about 293 users; 4 training sessions, equating to about 73 target users per session. Registered users: 293; monthly active users: 190, corresponding to a 65% adoption rate. Routed forms generate about 23 inbound requests per month with a median handling time of 12 hours. The library records about 456 downloads per month, or about 2.4 downloads per monthly active user; obsolete-content rate is kept to 7%. User satisfaction is 4.3/5 with an NPS of +30, tracked alongside MAU, request volume, processing time, download volume and content freshness.
