Your Door to More
Country : United States
Year of establishment : 2013
DoorDash is a last-mile technology and logistics platform that connects consumers, merchants (restaurants, grocery, retail) and delivery partners (“Dashers”). The company highlights a mission of supporting local economies by making nearby goods and services more accessible through on-demand delivery infrastructure.
Single entry point for content, studies and resources to streamline relationships with press, partners and the wider ecosystem. Workshops and a detailed specification (architecture, access rights, governance, GDPR compliance, image rights and audit trails), followed by build-out of a resource area (newsroom, media library, FAQ, document centre and audience-specific spaces). Addition of sign-up and invitation modules, routed forms and an analytics dashboard, plus enablement and performance-led iteration.
Target user base: about 484 internal and external users; 3 training sessions plus documentation, equating to about 161 target users per session. Registered users: 484; monthly active users: 363, corresponding to a 75% adoption rate. Routed forms generate about 44 inbound requests per month with a median handling time of 10 hours. The library records about 871 downloads per month, or about 2.4 downloads per monthly active user; obsolete-content rate is kept to 5%. User satisfaction is 4.4/5 with an NPS of +35, tracked alongside MAU, request volume, processing time, download volume and content freshness.
