Creating cities for people, not cars
Country : Estonia
Year of establishment : 2013
Founded in Tallinn in 2013, Bolt develops one of Europe’s fastest-growing mobility super-apps. It combines ride-hailing, e-scooters and e-bikes, car sharing, food delivery (Bolt Food) and grocery delivery (Bolt Market) across more than 500 cities in 45 countries. Its proprietary algorithm balances demand and supply in real time across 3.5 million drivers and couriers, reducing wait times and increasing partner earnings. Bolt invests heavily in fleet electrification, road safety and the roll-out of low-emission zones. Its mission is to create cities for people, not cars. The company targets carbon neutrality by 2030, supports solar-charging projects, and runs micro-entrepreneurship programs to promote social and economic inclusion.
Unified press and partner resource platform to support multi-city launches and centralise assets to eliminate version confusion. Cross-functional workshops to define architecture, access rules and editorial governance, then a short user journey focused on fast retrieval (visuals, key messages) and simple requests (interviews, sign-ups). Delivery of a pressroom and partner area including invitations, media library, routed forms, analytics, integrations and reinforced security; content migration, compliance checks and team enablement.
Target user base: about 333 internal and external users, with 333 registered users and 250 monthly active users, resulting in a 75% adoption rate. Routed forms capture about 30 inbound requests per month with a median handling time of 10 hours. The platform logs about 600 downloads per month, or about 2.4 downloads per monthly active user, while obsolete-content rate is controlled at 5%. User satisfaction is 4.4/5 with an NPS of +35, tracked with MAU, download volume, request throughput and content freshness.
