Why don’t we just Wolt
Country : Finland
Year of establishment : 2014
Founded in Helsinki in 2014, Wolt connects restaurants, retailers, independent couriers and consumers across 30+ countries. The app manages ordering, payment and logistics, delivering meals, groceries and everyday goods in around 30 minutes thanks to a real-time algorithm. Wolt Market, an urban dark-store network, expands the offering with daily essentials. Partners use data-driven tools to optimize menus, stock and marketing campaigns. The platform offers flexible scheduling, transparent pay and safety features for couriers. Its mission - bringing joy and simplicity to the neighborhood - translates into commitments: carbon neutrality by 2030, more sustainable packaging, inclusive employment programs and support for local merchants.
With Wolt, the objective was to professionalize local communications and make deployment easier by giving teams and merchant partners a simple, robust tool. Over six months, Trois Actes implemented a platform for content and tools - for partners and the press. Initial workshops defined the architecture, access rules, governance and compliance requirements. The solution includes a versioned pressroom, a partner area, invitation management, routed forms and analytics, with integrations to limit re-entry and a security layer. Five training sessions plus documentation ensured autonomy. The platform targets around 383 internal and external users, with a maintenance framework to continuously optimize what is most used.
